Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions our customers have. If you can’t find the information you're looking for, don’t hesitate to reach out to us!
1. How do I place an order?
Ordering from our store is simple! Just browse through our website, add the items you want to your cart, and proceed to checkout. You can pay securely using a variety of payment methods, including credit/debit cards and other online payment options.
3. Is shipping available in the UAE?
Yes, we offer shipping across the UAE! Whether you're in Dubai, Abu Dhabi, Sharjah, or any other city, we’ll ensure that your order is delivered to your doorstep. Shipping fees and delivery times may vary depending on your location and the product’s availability.
4. How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Delivery times can vary based on the product and your location, but most orders will reach you within 5-10 business days. We also offer express shipping for faster delivery at an additional cost.
5. Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number via email or SMS. You can use this number to track the progress of your shipment online.
10. What payment methods do you accept?
We accept a wide variety of payment methods, including:
-
Credit & Debit Cards (Visa, Mastercard, etc.)
-
Cash on Delivery
11. Is my payment information secure?
Absolutely! We take your privacy and security seriously. Our payment system is encrypted with the highest level of security, so your personal and financial information is safe and protected.
12. Do you offer gift cards or special discounts?
Yes, we occasionally offer promotions, discounts, and gift cards. Be sure to subscribe to our newsletter or follow us on social media to stay updated on any upcoming sales or offers!
13. How can I contact customer support?
If you have any questions or need assistance, our customer service team is here to help! You can reach us via:
-
Email: info.waqashassan@gmail.com
-
Phone: +971 586618833
-
Live Chat: Available on our website during business hours.
14. Are the products on your website authentic?
We work with trusted suppliers to ensure that all the products we offer are 100% genuine and of high quality. If you have concerns about a specific product, feel free to reach out to us for more information.
16. Do you ship internationally?
Currently, we only ship within the UAE. We’re working on expanding our shipping options, so stay tuned for future updates.
Still have questions?
Feel free to get in touch with us via our contact page or reach out to our customer support team. We’re here to help!